What kind of support can I get?

If you are a customer of 20-sim, you can get various kind of support by Controllab.

Helpdesk

If you have questions on 20-sim, you can contact the help desk. Examples that are covered by the free help desk:

  • How can I export 20-sim simulations to data files?
  • 20-sim does not start up!
  • I think I have found a bug. How to work around it ?
  • My license has expired! What to do?

The use of the help desk is free of charge. You can contact the help desk by phone or e-mail.

Support Contract

Any help that is covering more than teaching the use our products, requires a support contract. A support contract will cover topics like model analysis, fault detection and for example help on the purchase of hardware. A support contract can be purchased for a fixed amount of hours. At the start of each consult Controllab Products will give an estimate of the required amount of hours. After each consult an update of the remaining hours is given.

Consultancy contract

Every task with a wider scope than the direct use of our products, is covered by a consultancy contract. As part of a consultancy task we will design models or for example analyze measurement results. 20-sim consultancy contracts can be purchased for a fixed amount of hours. At the start of each consult Controllab Products will give an estimate of the required amount of hours. After each consult an update of the remaining hours is given.

More Information

If you want to know more, please contact Controlllab.

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